1. Presentation of the website
Under Article 6 of Act No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website https://terraroma.fr are informed of the identity of the various parties involved in its implementation and monitoring:
Owner : SAS TERRAROMA Capital social de 1500 € Numéro de TVA: FR22538304478 – LES GRANDES MARGES 04210 VALENSOLE Publication manager : JAUBERT Pauline – firstname.lastname@example.org The publication manager is a natural person or a legal entity. Webmaster : JAUBERT Pauline – email@example.com
Host : ovh – 2 rue Kellermann 59100 Roubaix 1007 Data protection officer : JAUBERT Pauline – firstname.lastname@example.org
2. General conditions of use of the site and the services offered
The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and the applicable International Regulations. The Client may in no way reuse, transfer or exploit for its own account all or part of the elements or works on the Site. The use of the site https://terraroma.fr implies full acceptance of the terms and conditions described below. These conditions of use may be modified or supplemented at any time, users of the site https://terraroma.fr are therefore invited to consult them regularly.
This website is normally accessible to users at any time. However, an interruption for technical maintenance reasons may be decided by https://terraroma.fr, which will then endeavour to inform users in advance of the dates and times of the intervention. The website https://terraroma.fr is regularly updated. In the same way, the legal notices may be modified at any time: they are nevertheless binding on the user who is invited to refer to them as often as possible in order to read them.
3. Description of the services provided
The purpose of the website https://terraroma.fr is to provide information concerning all the company’s activities. https://terraroma.fr strives to provide as accurate information as possible on the site https://terraroma.fr However, it cannot be held responsible for any omissions, inaccuracies or deficiencies in the update, whether caused by itself or by third party partners who provide it with this information.
All information indicated on the website https://terraroma.fr are given for information only, and is subject to change. In addition, the information on the site https://terraroma.fr are not exhaustive. They are given subject to modifications that have been made since they were put online.
4. Contractual limitations on technical data
The objective is to provide a service that ensures the best accessibility rate. The hosting provider ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance purposes, infrastructure improvement, infrastructure failure or if the Services generate traffic deemed abnormal. https://terraroma.fr and the host cannot be held responsible in the event of malfunction of the Internet network, telephone lines or computer and telephone equipment linked in particular to network congestion preventing access to the server.
5. Intellectual property and counterfeiting
https://terraroma.fr is the owner of the intellectual property rights and holds the user rights on all elements accessible on the website, including texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or the process used, is prohibited, except prior written authorization from : https://terraroma.fr . Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.
6. Limitations of liability
https://terraroma.fr acts as the site’s publisher.
https://terraroma.fr is responsible for the quality and veracity of the content it publishes.
https://terraroma.fr cannot be held responsible for the direct and indirect damage caused to the user’s equipment when accessing the website https://terraroma.fr and resulting either from the use of equipment that does not meet the specifications in point 4, or from the appearance of a bug or incompatibility.
https://terraroma.fr cannot also be held responsible for indirect damage (such as a loss of market or loss of chance) as a result of the use of the site https://terraroma.fr
Interactive spaces (possibility to ask questions with the contact form) are available to users. https://terraroma.fr reserves the right to remove, without prior notice, any content deposited in this space that would contravene applicable legislation in France, in particular the protection provisions data.
If necessary, https://terraroma.fr also reserves the possibility of questioning the user’s civil and/or criminal liability, particularly in the case of a racist, abusive, defamatory, or pornographic message, regardless of the medium used (text, photography…).
7. Management of personal data
The Customer is informed of the regulations concerning marketing communication, the law of 21 June 2014 for confidence in the Digital Economy, the Data Protection Act of 06 August 2004 and the General Data Protection Regulations (RGPD: No. 2016-679).
7.1 Persons responsible for collecting personal data
For the Personal Data collected within the framework of an e-mail sent by the User and his navigation on the Site, the person in charge of the treatment of the Personal Data is: TERRAROMA. https://terraroma.fr is represented by JAUBERT Pauline, its legal representative
As the person responsible for processing the data it collects, https://terraroma.fr undertakes to comply with the legal provisions in force. In particular, it is the Customer’s responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, with full information on the processing of their personal data and to maintain a register of processing in accordance with reality. Whenever https://terraroma.fr processes Personal Data, https://terraroma.fr takes all reasonable measures to ensure the accuracy and relevance of the Personal Data for the purposes for which https://terraroma.fr processes them.
7.2 Purpose of the data collected
https://terraroma.fr is likely to process all or part of the data :
- to allow navigation on the Site and management and traceability of services and services ordered by the user : Site usage data, etc.
- to prevent and fight against computer fraud (spamming, hacking…) : computer hardware used for browsing, IP address.
- to improve navigation on the Site: connection and usage data
- to conduct optional satisfaction surveys on https://terraroma.fr : email address
- to conduct communication campaigns (sms, email) : phone number, email address. https://terraroma.fr does not sell your personal data, which are therefore only used out of necessity or for statistical and analytical purposes.
7.3 Right of access, rectification and opposition
In accordance with current European regulations, Users of https://terraroma.fr have the following rights :
- right of access (article 15 RGPD) and rectification (article 16 RGPD), updating, completeness of Users’ data right of blocking or erasure of Users’ personal data (article 17 RGPD), when they are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited
- right to withdraw consent at any time (article 13 (2) (c) PMSR)
- right to limit the processing of Users’ data (article 18 RGPD)
- right of opposition to the processing of Users’ data (article 21 RGPD)
- right to the portability of data provided by Users, when such data are subject to automated processing based on their consent or on a contract (article 20 RGPD)
- right to define the fate of Users’ data after their death and to choose to whom https://terraroma.fr must communicate (or not) their data to a third party whom they have previously designated
As soon as https://terraroma.fr becomes aware of the death of a User and failing instructions from him, https://terraroma.fr undertakes to destroy his data, unless their retention is necessary for evidential purposes or to meet a legal obligation.
If the User wishes to know how https://terraroma.fr uses his Personal Data, ask to rectify them or object to their processing, the User may contact https://terraroma.fr in writing at the following address :
JAUBERT Pauline, TERRAROMA, LES GRANDES MARGES 04210 VALENSOLE.
In this case, the User must indicate the Personal Data that he would like https://terraroma.fr to correct, update or delete, identifying himself precisely with a copy of an identity document (identity card or passport).
Requests for deletion of Personal Data shall be subject to the obligations imposed on https://terraroma.fr by law, in particular as regards the conservation or archiving of documents. Finally, Users of https://terraroma.fr may file a complaint with the supervisory authorities, and in particular with the CNIL (https://www.cnil.fr/fr/plaintes ).
By providing us with your telephone number, you agree to be contacted about any important matters regarding your order, as well as promotional offers, by telephone. You may opt to block calls from companies of which you are not a customer by signing up to www.bloctel.gouv.fr.
The Customer has the right of access, rectification, deletion, limitation and portability of his information as well as the right of opposition, and withdrawal of his consent to the use, at any time, in particular concerning the reception of our personalized offers.
The customer has various rights, namely: right of access, right of rectification, right of erasure, right to limitation of treatment, right of the data portability, right of opposition and withdrawal of his consent, at any time, in particular concerning the reception of our personalized offers. You can exercise the
rights listed above by e-mail at the following address: email@example.com , or write to us at this address: TERRAROMA - Les Grandes Marges - 04210 VALENSOLE
7.4 Non-disclosure of personal data
https://terraroma.fr shall not process, host or transfer Information collected about its Customers to any country outside the European Union or recognized as “not adequate” by the European Commission without first informing the Customer. However, https://terraroma.fr remains free to choose its technical and commercial subcontractors on the condition that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulations (GPDR: No. 2016-679).
https://terraroma.fr undertakes to take all necessary precautions to preserve the security of the Information and in particular that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of Customer Information is brought to the attention of https://terraroma.fr, the latter must inform the Customer as soon as possible and inform him of the corrective measures taken. Furthermore, https://terraroma.fr does not collect any “sensitive data”.
The User’s Personal Data may be processed by subsidiaries of https://terraroma.fr and subcontractors (service providers) exclusively for the purposes of this policy.
Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to Users’ data from https://terraroma.fr are mainly our customer service agents.
8. Incident notification
No matter how hard we try, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our customers of all account security issues and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.
No personal information of the user of the website https://terraroma.fr is published without the user’s knowledge, exchanged, transferred, assigned or sold on any support to the third parties. Only the assumption of redemption of https://terraroma.fr and its rights would allow the transmission of tell the potential purchaser who, in turn, would be under the same obligation to store and modify data with respect to the user of the website https://terraroma.fr .
To ensure the security and confidentiality of Personal Data and Personal Health Data, https://terraroma.fr uses networks protected by standard devices such as firewalls, pseudonymization, encryption and password.
When processing Personal Data, https://terraroma.fr takes all reasonable measures to protect against loss, misuse, unauthorized access, disclosure, alteration or destruction.
9. Hypertext links “cookies ” and internet tags
The website https://terraroma.fr contains a number of hypertext links to other sites, set up with the permission of https://terraroma.fr. However, https://terraroma.fr has no possibility of verifying the content of the visited websites and will therefore not assume any responsibility for this fact. Unless you decide to disable cookies, you agree that the site may use them. You can deactivate these cookies at any time and free of charge from the deactivation options offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.
A “cookie” is a small information file sent to the User’s browser and stored on the User’s terminal (e.g. computer, smartphone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies will not damage the User’s terminal under any circumstances.
https://terraroma.fr is likely to process information about the User’s visit to the Site, such as pages viewed, searches made. This information allows https://terraroma.fr to improve the content of the Site and the User’s navigation.
Since Cookies facilitate navigation and/or the provision of the services offered by the Site, the User may configure his browser so that he can decide whether or not he wishes to accept them so that Cookies are stored in the terminal or, on the contrary, so that they are rejected, either systematically or according to their issuer. The User may also configure his browser software in such a way that the acceptance or refusal of Cookies is offered to him from time to time, before a Cookie is likely to be recorded in his terminal. https://terraroma.fr informs the User that, in this case, it may be that the functionalities of his navigation software are not all available.
If the User refuses to save Cookies in his terminal or browser, or if the User deletes cookies registered on his terminal or browser, the User is informed that his browsing and experience on the Site may be limited. This could also be the case when https://terraroma.fr or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.
If necessary, https://terraroma.fr declines all responsibility for the consequences linked to the degraded functioning of the Site and any services offered by https://terraroma.fr, resulting from (i) the User’s refusal of Cookies (ii) the impossibility for https://terraroma.fr to register or consult the Cookies necessary for their functioning due to the User’s choice. For the management of Cookies and the User’s choices, the configuration of each browser is different. It is described in the browser’s help menu, which will allow you to find out how the User can modify his wishes regarding Cookies.
At any time, the User may choose to express and modify his/her wishes regarding Cookies. https://terraroma.fr may also use the services of external providers to help it collect and process the information described in this section.
Finally, by clicking on the icons dedicated to social networks Twitter, Facebook, Linkedin and Google Plus on the Site of https://terraroma.fr or in his mobile application and if the User has accepted the deposit of cookies by continuing his navigation on the Website or the mobile application of https://terraroma.fr, Twitter, Facebook, Linkedin and Google Plus can also deposit cookies on your terminals (computer, tablet, mobile phone).
These types of cookies are deposited on your devices only if you consent, by continuing your navigation on the Website or the mobile application of https://terraroma.fr. At any time, the User may nevertheless withdraw his consent for https://terraroma.fr to place this type of cookie.
Article 9.2. INTERNET TAGS
https://terraroma.fr may occasionally use Internet tags (also called “tags”, or action tags, one-pixel GIF, transparent GIF, invisible GIF and one-to-one GIF) and deploy them through a web analytics partner who may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.
These tags are placed both in online advertisements allowing users to access the Site, and on the various pages of it. This technology allows https://terraroma.fr to evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the User’s use of this Site.
The external provider may collect information about visitors to the Site and other websites through these tags, compile reports on Site activity for https://terraroma.fr, and provide other services relating to the use of the Site and the Internet.
10. Applicable law and jurisdiction
Any dispute or disagreement arising out of or in connection with the present contract concluded between https://terraroma.fr and his customer shall be submitted to mediation. Please find here the mediators’ the adresse: Médiateur du commerce coopératif et associé - 77, rue de Lourmel - Paris, 75015; firstname.lastname@example.org. The other mediators are also available on the website https://ec.europa.eu/consumers/odr .
Any dispute relating to the use of the website https://terraroma.fr is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is attributed to the competent courts of Manosque.
11. Right to retract
In application of the provisions of Article L12-20 of the French Consumer Code, the Purchaser has a legal period of fourteen (14) clear days to return, at her/his expense, the Product(s) that s/he ordered if s/he does not find it/them suitable or satisfactory. This period begins on the day the order is received.
The Product(s) must be returned complete in its/their original packaging to allow for resale as new, to the following address: TERRAROMA SAS - Les Grandes Marges - 04210 VALENSOLE.
If the aforementioned conditions are met, Terraroma SAS will reimburse the Purchaser within fourteen (14) days from the date of Terraroma SAS’s receipt of package (the date of Terraroma SAS’s receipt suffices to serve as notification of the Purchaser’s exercising her/his right of withdrawal/return), the sums paid by her/him, except for the shipping costs for returning the Products to Terraroma SAS, which remain the responsibility of the Purchaser.
• Purchase contract/return form, Annex to Article R. 221-3 of the French Consumer Code
Please fill out and return this form only if you wish to withdraw from the contract:
To Terraroma SAS - Les Grandes Marges - 04210 VALENSOLE
I hereby notify you of my withdrawal from the contract for the sale of the products below:
Ordered on (*) / received on (*):
Date: dd /mm /yyyy